Data Retention Schedule
Last updated: 30 July 2026
This is an operational website document. It is not a substitute for professional legal advice.
Working retention periods
| Record type | Working retention period |
|---|---|
| General enquiries not progressing to a service | Up to 24 months after last meaningful contact |
| Quotes and service records | Up to 7 years after the relationship or transaction ends |
| Unsuccessful assessor applications | Up to 6 months after the decision, unless a longer period is agreed |
| Active assessor and contractor records | During the relationship and up to 7 years afterward where required for contractual, tax, insurance or legal purposes |
| Complaints | Up to 6 years after closure |
| Financial and invoice records | Normally 6 years after the end of the relevant financial year |
| Website security logs | Normally up to 12 months unless required for an investigation |
| Cookie and analytics records | According to the actual cookie table and consent settings |
| Backups | Deleted in line with the real backup-rotation schedule operated by our hosting and database providers |
Longer or shorter periods
Records may be kept for longer where this is required by law, to establish, exercise or defend legal claims, for safeguarding or fraud-prevention reasons, or where there is an active dispute, investigation or regulatory requirement. Records may be deleted sooner where they are no longer needed for the purpose they were collected for.
How periods are applied
Periods normally run from the last meaningful contact, the end of the relationship, the closure of a complaint or the end of the relevant financial year, as set out above. At the end of a period, records are deleted or anonymised. Copies held in routine backups are removed as those backups rotate.
Your rights
You can ask us what we hold, ask for correction, or ask for erasure in certain circumstances. See the Privacy Notice or email jordan@d8propertyservices.com.