Complaints procedure

1. 1

   Tell us what happened

   Submit the complaints form below or email jordan@d8propertyservices.com. Include the property or job reference if you have one.

2. 2

   Acknowledgement

   We aim to acknowledge your complaint within 3 working days.

3. 3

   Investigation and response

   We aim to investigate and provide a full written response within 15 working days.

4. 4

   If we need longer

   If more time is needed, we will explain why and give you a revised date for our response.

5. 5

   Internal review

   If you are not satisfied with the response, you can ask for an internal review by a different member of the D8 team. Tell us why you disagree and what outcome you are seeking.

6. 6

   Other routes

   Depending on the service, other routes may also apply — for example an accreditation scheme's own complaints process, a contractual dispute procedure agreed with a client organisation, or your statutory rights. We will tell you which we believe applies to your situation.

We do not claim membership of an ombudsman or redress scheme. If a scheme applies to a particular service, we will confirm this to you in writing. Information about how we handle the personal data in your complaint is in the Privacy Notice.